What Should I Do If My Modern 10 Charm Freezes On The Logo Screen

How to resolve the issue of Modern 10 Charm freezing on the logo screen during the update process.

If you are experiencing the issue of your Modern 10 Charm freezing on the logo interface during the update process, this may be due to a power outage or interruption that occurred while the frame was updating. Fortunately, there are several steps you can take to resolve this problem.

1.Upgrade Process

During the update process, it is crucial to maintain a stable WiFi connection. Additionally, avoid pressing the power button or unplugging the device from its power source.

After the upgrade is complete, your frame will display the logo ("Dragon Touch") and remain on this screen for approximately 1-2 minutes. Following this, it should automatically transition to the home interface.

2.Upgrade Issue

(1) If the Frame Remains on the Logo Screen

If your frame continues to display the logo screen after 1-2 minutes and the issue persists even after reconnecting the charger, you can follow these steps to repair your device:

Repair Packages and Operating Videos: We offer specific repair packages tailored for both Windows and Mac operating systems.

For Windows Users:

After connecting the photo frame to the computer with a USB cable, just double-click the update.bat file.

①Repair package

https://drive.google.com/file/d/1rq2ZfU4b1pPkLMiCcST7sxh26SUt3RqX/view?usp=sharing 

②Operating video

https://drive.google.com/file/d/1G-ax-HmsQZXSgv-cUox1Zi2JsLc9DFz4/view?usp=sharing 

For Mac Users:

①Repair package

https://drive.google.com/file/d/1k3JTuhbMVUn8XTqo9n7hNHUwyh-g1jeJ/view?usp=sharing 

②Operating video

https://drive.google.com/file/d/1nHYrH87ocq4JDuFtGTa2P2wQ-QF8oylY/view?usp=sharing 

(2) If You Encounter Other Issues

If you face different situations or if the provided repair packages do not resolve your issue, please reach out to us for assistance. You can click here to contact our support team, and we will help you resolve the issue as quickly as possible.

By following these guidelines, you should be able to troubleshoot and fix the freezing issue on your Modern 10 Charm frame.