Please follow the steps below:
- Power status:
Status Indicator |
Condition |
Lights up |
Normal |
Lights off |
Runs out of power(need charging) |
-
Network:
- Open the rubber cover at the SIM/TF position on the machine and check the 4G/WiFi button position.
- Observe the color of the indicator light next to it
Color |
Mode |
Blue |
4G |
Yellow |
WiFi |
4G mode
Check the Status Indicators :
Color of Status Indicators |
Condition |
Red light blinking fast |
Reinsert the SIM card |
Red light flashes at intervals |
Data is used up |
WiFi mode
Restart the router, restart the machine, and then check the status on the app
Step 1: Check Wi-Fi Signal Strength
- Ensure your camera is connected to Wi-Fi.
Step 2: Improve Connectivity
- Move the device closer to the router.
- If it remains weak, try using a different router or upgrade the firmware of your current one.
If the issue stays still, provide the NID to Email customer service/APP customer service.
Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)