Analysis of Indicator Status: | |
Red and blue flash alternately |
Waiting for network binding |
Red flashing |
No SIM card |
Red flashing intermittently |
No data usage |
Blue continuously |
Connection successful |
Blue flashing |
Connection interrupted |
Failed to Add the Camera in 4G Mode
- It is recommended to charge the camera before you add it.
- Make sure the SIM card is inserted correctly.
- Make sure the SIM card has data connectivity for an internet connection
- Please use the correct app NIVIEW.
- Ensure the camera is connected to the network.
- The SIM card is a NIVEW card. After scanning and adding the camera, wait for 2 minutes and a 7-day free data plan will be issued.
- Adjust the distance of your phone when scanning the QRcode.
- Reset the camera (press and hold the Reset button for 5 seconds, then release it when you hear a prompt sound), and follow the instructions in the manual to add the camera again.
If none of the above methods works, please contact the brand's after-sales customer service for assistance.
No response when scanning the QR code(Scanning Through Camera)
- Adjust the distance of the phone when scanning.
- If the scan succeeds, it will make a prompt sound
- Please scan the QR code when the camera indicator light flashes between red and blue lights.
- If unable to connect to the hotspot, please check if the camera is in 4G mode (Blue)
Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)