Failed to Add the Camera in WIFI Mode
If you’re having trouble in connecting the camera to Wi-Fi during the setup process, please follow the troubleshooting below:
- It is recommended to charge the camera before you add it.
- Please use the correct NIVIEW APP to add the camera.
- First, connect your phone to your WiFi (make sure it's 2.4GHz WiFi. Most of the reasons why adding a camera fails are because you have chosen 5GHz WiFi). If it is a dual-band (2.4GHz/5GHz) Wi-Fi, the system will select the 2.4GHz band in Wi-Fi networks.
- Please check if the selected WiFi and password are correct.
- There are many restrictions on advanced enterprise-level routers, and there are high-security firewalls that can prevent most smart products from joining.
- Reset the camera (press and hold the Reset button for 5 seconds, then release it when you hear a prompt sound), restart the router (unplug the router's power adapter and then reinsert it), and follow the instructions in the manual to add the camera again.
How to identify 2.4GHz and 5GHz WiFi?
- Only dual-band routers support 2.4GHz/5GHz WiFi and emit two WiFi signals. Mixing or single-frequency routers are not supported.
- Most of routers come with two default WiFi names, such as xxxx and xxxx-5G, with the former typically being 2.4GHz WiFi.
- If you are unable to determine, you can enter the router's system to find the detailed name.
There is no response when scanning the QR code when adding a camera.
- Adjust the distance of your phone when scanning.
- If the scan succeeds, it will make a prompt sound.
- Please scan the QR code when the camera indicator light is flashing between red and blue lights.
- After scanning, the phone will automatically connect to the camera hotspot and send the WIFI information.
- If unable to connect to the hotspot, please check if the camera is in WIFI mode (yellow light)
- If none of the above methods works, please contact customer service for assistance.