Customer Service---Peter
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Activity overview
Latest activity by Customer Service---Peter-
Customer Service---Peter created an article,
OB20 Storage Issue
SD Card Recognition FailedAfter inserting an SD card, check if the capacity of the SD card will be in "Setting -- SD card". If it prompts "No SD card", it means recognition has failed. Cloud storag...
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Customer Service---Peter created an article,
Wi-Fi Connection Issues
Failed to Add the Camera in WIFI ModeIf you’re having trouble in connecting the camera to Wi-Fi during the setup process, please follow the troubleshooting below:It is recommended to charge the cam...
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Customer Service---Peter created an article,
SIM Card Issue
When using a SIM card, it says "Your package will expire in 7 days".When you want to use the SIM card to view the record, but it shows “Your package will expire in 7 days" like the screenshot below...
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Customer Service---Peter created an article,
OB20 Sound and Light Alarm
Why does the image appear magenta? At night, open the "Full-color mode" in the app and repeatedly switch between "Full-color night vision" and "Black and white night vision".Knock the camera lens a...
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Customer Service---Peter created an article,
OB20 Storage FAQs
SD CardsNotifications about SD CardSD cards can be recognized by computers.Only supports FAT32 format.It is recommended that the SD card capacity be between 2-128GB.It is recommended to use high-sp...
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Customer Service---Peter created an article,
OB20 Hardware FAQs
Indicator RelatedHow to Turn Off the IndicatorOn the camera preview page, go to Settings and switch off the Indicator. Meanings of IndicatorColorStatusRed blue alternationWaiting for network bindin...
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Customer Service---Peter created an article,
OB20 Network FAQs
Supported SIM cardIncluded SIM card is recommended.Supported Third-party SIM card US: Only 4G SIM CardsCategoryBrandsStandard SIMT-MobileIoTAT&TFreedom POPMintVerizon Nigeria: Only 4G SIM Cards ...
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Customer Service---Peter created an article,
OB20 Camera Settings
Motion DetectionMotion Detection ActivationDoes the camera have a storage card or cloud storage? If not, the camera is unable to trigger.Check the battery level. When it drops below 20%, the camera...
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Customer Service---Peter created an article,
OB20 App&Account Troubleshootings
What should I do if the app cannot load the video and the camera is disconnected?Confirm whether the camera's power and network are working well.Disconnect the camera from the appRestore the camera...
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Customer Service---Peter created an article,
OB20 Indicator Status
Indicator Light StatusDescriptionNo.16: WIFI/4G modeYellowWiFi ModeBlue4G ModeNo.3：Status Indicators Alternating red and blue flashingWaiting for network bindingRed light blinking fastNo SIM cardR...