Tech Support
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Activity overview
Latest activity by Tech Support-
Tech Support created an article,
Why can't the calendar's WiFi be connected or automatically disconnected?
To solve the wifi disconnected issue: please refer to the following suggestions. 1. Check Wi-Fi Signal StrengthEnsure the calendar is placed close to the router or in an area with strong and stable...
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Tech Support created an article,
Outlook Calendar won't sync completely all events. What should I do?
If you are having issues with Outlook Calendar events not syncing completely, you can refer to the video below. If the problem persists, please refer to the specific solutions below. 1. Please make...
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Tech Support created an article,
Why does the QR code show as expired?
If the QR code shows as expired,please check the following suggestions. If the code has expired, you can simply click the "Refresh" button above the QR code to generate a new code on the frame! If ...
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Tech Support created an article,
Why couldn't my frame receive the pictures (APP is Vphoto)
There could be several reasons why the photo frame did not receive the photo from the app upload. Here are some possible explanations: 1.Connectivity issues: The photo frame and the device from whi...
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Tech Support created an article,
Why couldn't my frame receive the pictures (APP is Ourphoto)
If the frame couldn't receive the photos from Ourphoto APP,please check the following suggestions. 1.Make sure the device is connected to WiFi normally; you could click "forget password" to reconne...
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Tech Support created an article,
The remote control cannot be used
If the remote couldn't work,please check the following suggestions. 1.Please reinsert the charger of the frame to restart the frame2.Install new batteries in the remote control3.Please press the Do...
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Tech Support created an article,
Touchscreen not working properly
The frame's touchscreen may have issues if it is unplugged while running, or if there is a power outage or power surge. If your frame is not responding to touch gestures, check out the troubleshoot...
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Tech Support created an article,
Screen flickering
If the frame is unplugged while running, or if there is a power outage or power surge, the frame's display may have issues. It may manifest as flickering screen, lines on the screen, or a completel...
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Tech Support created an article,
Can't Import Photos From SD Card
You can import photos from a micro SD card to the frame. If you experience problems in doing so, here are a few troubleshooting steps to fix it. 1.Reboot and Unplug the FrameTry to power off the fr...
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Tech Support created an article,
Can't Make a Backup/Can't Export Photos to SD Card
You can back up your frame to a micro SD card. If you experience problems in doing so, here are a few troubleshooting steps to fix it. 1.Reboot and Unplug the FrameTry to power off the frame from t...