Alejandra
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Activity overview
Latest activity by Alejandra-
Alejandra created an article,
Display problems
How about the touch screen jump or the screen position is misplaced? You could move the photo frame to another location to check if there is any nearby current interference and reset the factory re...
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Alejandra created an article,
System problems
What to do with no frame ID? You could have a check if the 2.4G network has been connected. How about for there is an errror about the running system/system stopped? You could turn off the frame...
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Alejandra created an article,
WiFi problems
What to do with can't search or connect to the WiFi? We'd like to tell you that the product only 2.4G WiFi is supported, make sure the password is entered correctly. You could have a try for the be...
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Alejandra created an article,
Turn on/off problems
How about stuck on the logo page, couldn't enter the system? Press the power button for 10s to restart it; Keep the frame unplugging for hours then try again. Not turn on, black screen. How to do...
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Alejandra created an article,
Ourphoto APP problems
How to do for main user can't bind the App? You could refer to the app binding video instruction link, for main user, pls follow "+ my device" to bind the frame. https://drive.google.com/file/d/1Dz...