Product Replacement Policy
If your DragonTouch product or part has a manufacturing defect that is covered by our warranty, we’ll be happy to replace it for you.
How to Request a Replacement
Contact Customer Support
Before sending your product, please reach out to our Customer Service Team for assistance.Get a Return Authorization (RMA)
If your issue qualifies for a warranty replacement, our team will issue you an RMA form (Return Merchandise Authorization).Prepare Your Return Package
Pack the item securely for return shipping.Label the Package
Send it to the address provided by our support team.
DragonTouch Warranty Coverage
You’re eligible for a replacement if any of the following applies:
The product was damaged during shipping, and you can provide proof of damage from the carrier.
The product does not match its description in significant ways.
The product is defective due to manufacturing issues (not caused by misuse, mishandling, or external factors such as natural disasters).
Replacement Costs
Within 30 days of delivery — You’ll receive a free replacement with free shipping.(Except for Personal Reason for Return)
After 30 days or for damage caused by misuse, you’ll need to cover the return shipping costs.
In some cases, an additional fee may apply depending on the situation.
Need More Help?
If you have any questions or need more details, please contact us at cs@dragontouch.com — our team is always happy to help.
Need Assistance?
If you have any questions or encounter any problem, please don't hesitate to get in touch with us!
You may submit a ticket here, and we'll get back to you as soon as possible.
Or make a phone call on:
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Comments
1 comment
Its B.S. to have to pay for returning defective products even after thirtydays. The damn thing should last the way its advertised. I may not get a replacement or money back, but you will damn sure get terrible reviews and ratings every chance I get.
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