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How to Find Motion Detection |
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OB20 Motion Detection Setting |
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How to Modify the Time to View Motion Detection |
Why doesn't the camera have an alarm record?
- It is recommended to install the camera at a height of 2-3 meters with a downward tilt of approximately 15 degrees to achieve optimal motion detection range.
- Mobile detection has range limitations, it is unable to detect moving objects that are 8 meters away from the camera.
- For best results, install the camera in open areas. Restricted spaces may limit motion detection performance.
Check if motion detection is enabled
- Does the camera have a storage card or cloud storage? If not, the camera is unable to trigger.
- Check the battery level. When it drops below 20%, the camera will activate low-power mode, restricting functionality to mobile monitoring only (alarm triggers will be disabled).
- Adjust the "Detection Sensitivity".
Nothing moving but alarms frequently
The motion detection has been mistakenly triggered, and there may be objects within the detection range that are prone to false alarms. You can try the following methods:
- It is recommended to avoid roadside or crowded places when installing the camera.
- Avoid facing the camera towards a heat source similar to an air conditioning unit.
- The camera lens should avoid direct sunlight.
- Do not install the camera next to the router or AP
- Adjust the "Detection Sensitivity" setting to narrow down the camera's detection range
Why is there a delay in recording?
When motion detection captures an action, it wakes up the camera, AI recognizes the object, and then starts recording. You can try the following methods:
- Improve detection sensitivity and increase detection range.
- Place the camera in an open environment as much as possible, which is beneficial for improving the detection range.
Why can't cameras capture animals or vehicles?
- Motion detection is PIR(Passive Infrared Detection) detection, which requires close proximity to human body temperature and body shape within a range of 8 meters to capture.
Why can't my phone receive any alarm message push notifications?
- If the "motion detection" triggers but there have no alarm notifications, please check if the "message notifications" is on/off, and also check if the app's notification permissions are restricted.
Why does my camera stop tracking?
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Press "Human tracking" to turn it on.
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When entering the streaming page, do not operate the joystick manually.
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Make sure the position of the camera can capture complete human figures.(If not, tracking would be limited.)
- If there are still problems, please provide us with the NID of your camera and a screenshot like follows: