How to install a SIM Card
- SIM cards do not support hot swapping. Please align the metal side of the SIM card with the card slot and push it into the end of the slot when the camera is turned off.
- Only supports Nano(smallest size) SIM card
- We suggest customer using Niview SIM card
About Standard SIM Card Data Plan
- The standard SIM card comes with 200MB of free data. To avoid running out of data and causing the camera to go offline, please subscribe to the data package in a timely manner after successfully adding the camera.
Activate the Free Data Plan
- Insert the included SIM card, then connect the camera to the NiView app via the 4G network, and wait about 5 minutes. The free trial will be activated.
Adding Credit
- Insert the included SIM card and tap “$” to purchase services.
- If you're using your own SIM card, you can purchase services through your carrier.
Note: Once inserted, please reboot the camera.
| 4G | 1. Can I use my own SIM card? 2. What's the supported SIM card? |
Support T-mobile / ATT-data plan / Freedom POP / Mint / and NiView traffic card. 1.It is recommended to use NiView traffic card, which can be recharged through the APP; 2.If you use your own SIM card,you need to recharge it through the corresponding carrier platform. |
| 4G Free Trial | 1. How is the free plan activated? 2. What is the trial about? |
1. The plan will activated after successfully connecting the machine and APP using 4G Mode. 2. Trial traffic: 200MB When it runs out, you need to buy a package. 3. The traffic is used for: ① real-time browsing; ② information pushing; ③ uploading video to cloud storage. |
| 4G Use | Why did my 4G work before and now it doesn't? | 1. NiView traffic card: Make sure whether the free trial is over, if the free traffic has been used up, make sure whether you have recharged it. If there is no balance, you need to top up the card in the app and resume normal use. 2. Local SIM card: Make sure there is still a balance in your SIM card. If no balance, you need to recharge your SIM card at the corresponding carrier platform and resume normal use. |
| Data purchase list: |
About Data Usage
Consumption
A single camera typically uses about 1500MB of data monthly.
Test condition:
- Watch streaming 5 times a day, 1 minute each time.
- No Cloud storage included.
Data usage varies with user habits and can be adjusted accordingly.
Understand the dual limits of your data plan
Your data plan is restricted not only by time, but by both data allowance (e.g., 100M) and valid period (e.g., 7 days).
Rule: The plan will expire automatically whichever limit is reached first.
Example: If you use up 100MB of data within 15 minutes, the plan will show “Expired” even if the 7‑day period has not ended.
Multiple Plans in One Device
When you have many data plans, you could check all of them like following:
1.Open the data page to check your plans:
2.Slide the window to the left to check all your data plans
Data Purchase
Why is the Camera Needed to Recharge Data?
- The camera connects to the Internet based on the 4G mobile network function and sends video to your mobile phone. This process will continue to consume 4G data.
How Much Data Does the Camera Consume per Month?
- Generally, the camera will consume approximately 2-4GB of data per month.
It would consume more data, if you preview videos and watch recordings frequently.
How to Purchase Data Plan
SIM card |
Solution |
Local SIM card |
Consult the local operator to subscribe to the data. |
|
Standard SIM card
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APP purchase:
Click on the "4G" icon at the bottom right of the preview screen to enter the data page, which provides functions such as data query, purchase, and redemption.
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Can the Data Plan be Transferred to Another Camera?
- Yes it can. Please share the NID of both cameras with customer service.
Failed to Create Order When Ordering Data Package
- Try using different network connection.
- If the problem persists, please contact customer service for assistance.
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