FAQs

Installation

1. Is mounting hardware included?
   1. Yes, it is.
2. Can it be mounted onto a brick?
   1. Yes, it can be mounted to brick. You can just drill the brick for mounting.
3. Can I place the camera on a flat surface or mount it to a wall or ceiling?
   1. Yes, you can place your camera on a flat surface or mount it to a wall or ceiling.
4. Any extra batteries?
   1. No, the battery is built-in and rechargeable with a charging cable(USB). We recommend to use a 5V 2A charger. You can also charge it by using a solar panel.
5. Can it be installed outdoors?
   1. Yes, it can be installed outdoors.
6. What height or angle should N1 be installed at?
   1. For safety, ensure the N1 is under 3 meters (10 feet) above ground level or a gentle downhill slope (less than 15°).
7. When should I use the secure outdoor mount?
   1. If there is extreme weather (heavy rains, strong winds, hail, etc.), please use the secure outdoor mount bracket to install the camera. A shield is recommended to keep out the rain.

APP&Account

App Crashes 

• Click on the app to crash. Then uninstall and reinstall it.

Login issue 

1. Check if the mobile network is working properly
2. Check if you've selected the corresponding country code
3. Whether the account and password are correct
4. Uninstall and reinstall the app

Registration issue

1. Please provide the model and system version of your mobile phone
2. Download an app from another system

• If you are currently using an iPhone, try using an Android phone in the same network environment to see if it can be registered

3. Try using the other WiFi network and see if it is registered successfully

Failed to register an account

1. Select the correct country when registering an account
2. When confirming the registration, make sure the mobile network is well.
3. Confirm the network and location permissions of the app is activated.

Why does watching a video with a circle in the middle cause lag and delay? 

• The circle represents that the video is loading, and the lag delay represents that the network is not smooth. Please check if the network connected to the camera and phone is smooth. It is recommended to place the camera close to the WIFI router.

How many accounts can I share with a single camera?

• It supports 8 accounts at maximum.

Can the region of account registration be changed? 

• The region can't be changed after registered.

How many cameras can be added to an account? 

• 50 cameras.

Why is there a message about "Login information has expired, please log in again"?

• The account can only remain logged in on one device. Please avoid logging in with your account on other phones or tablets.

How to share the camera with others? 

• On the camera sharing page, send an invitation by scanning the other party's account QR code or directly entering their account. After they accept the invitation, they can access it in the shared camera.

Why are the shared accounts not fully functional? 

• For security, some functions of the shared account may be blocked.

Camera sharing prompt: Account does not exist/recipient cannot accept the invitation?

• The owner and the recipient's account registration country and region must be the same.

Can tablets use apps? 

• Both Android and iOS tablets are supported.

Can the PC access the camera? 

• No, the N1 can't be viewed on the computer.

How to modify the camera nickname? 

• Open "Settings" on the camera preview page, go to "Device" and tap "Device name" to edit.

Why can't I receive a verification code when changing my password? 

1. Ensure that the email is valid.
2. If the problem stays still, please contact customer service.

Camera Settings

Motion Detection

Introduction

Distance options (in the app)

• Near: 10-15 meters
• Far: 20-30 meters

Note: These ranges are approximate. Actual results may differ depending on conditions.

What can change the detection distance?

• Weather: Rain, fog, snow, or extreme temperatures may reduce detection performance.
• Movement speed: Very fast movement or very slow movement can affect how reliably motion is detected.

Motion Detection Activation

1. Storage required:

2. Battery Level:

3. Adjust the Detection Sensitivity.

Why doesn't the camera have an alarm record? 

1. It is recommended to install the camera at a height of 2-3 meters with a downward tilt of approximately 15 degrees to achieve optimal motion detection range.
2. Camera can detect moving objects that are 30 meters away from the camera.
3. For best results, install the camera in open areas. Restricted spaces may limit motion detection performance.

Nothing moving but alarms frequently

1. It is recommended to avoid roadside or crowded places when installing the camera.
2. Adjust the "Detection Sensitivity" setting to narrow down the camera's detection range

Why is there a delay in recording? 

1. Improve detection sensitivity and increase detection range.
2. Place the camera in an open environment as much as possible, which is beneficial for improving the detection range.

Why can't my phone receive any alarm notifications? 

• If the "motion detection" triggers but there have no alarm notifications, please check if the "message notifications" is on/off, and also check if the app's notification permissions are restricted.

Why does my camera stop tracking?——AI Human tracking function

1. Press "Human tracking" to turn it on.

2. When entering the streaming page, do not operate the joystick manually.

 

Network

Supported SIM card

Included SIM card is recommended.

• Supported Third-party SIM card

Category	Brands
Standard SIM	T-Mobile
IoT	AT&T - data plan
	Freedom POP
	Mint

Third-party SIM card

 

If the customer would like to use a third-party SIM card but your SIM/carrier is not listed in the table above, please ask them to provide the information below so we can check compatibility:

 

1. MNC (Mobile Network Code) of the SIM
2. MCC (Mobile Country Code) of the SIM
3. APN (Access Point Name)
4. Country/Region of use

 

Once we receive these details, we’ll review them and get back to you with the recommended settings as soon as possible.

 

Do I Have to Use the Standard SIM Card?

• For a better experience, we recommend using the standard SIM card.

Does It Support Virtual SIM Cards?

• Virtual SIM cards are not supported.

Does It Support working on 5G Signal Condition?

• Yes, it does. While service shows a 5G signal, many 5G networks are still built on 4G infrastructure (non-standalone 5G), which means the camera may still be able to connect as long as there is 4G coverage available in the area.

Data Plan not Works

 

SIM card	Solution
Local SIM card	Inquire with the operator if the data plan is activated
Standard SIM card	Restart the camera (turn off the camera and then turn it on)

  If it is still not working, please contact customer service for assistance.

Will I be reminded when the data is insufficient?

• When traffic is about to run out or the plan is about to expired, the app will pop up reminders.

Hardware

Indicator Related

 

How to Turn Off the Indicator

• On the camera preview page, go to Settings and switch off the Indicator.

Meanings of Indicator

  Does it contain an adapter? 

• It doesn't. The customer needs to buy it separately.

What's the specification of the power adapter? 

• It's compatible with 5V2A.

Why is there no sound on the real-time screen? 

1. The sound below 55 Db won't be picked up
2. Check the on/off status of the speaker icon in the bottom left corner of the real-time screen.

How to adjust the camera speaker volume? 

1. Enter "Settings"
2. Find "Intercom volume" in "System" to adjust the volume (default 70).

How to change the real-time screen time? 

• The time is synced with your phone's system time.

Why is the Rotation of the Gimbal Delayed

• When the network is poor, there may be delays and excessive rotation angles when turning the pan tilt command. Please check the network status of the camera and phone.

Why is Gimbal Malfunctioning?

• When the gimbal control is malfunctioning, it is recommended to restart or reset the camera.
• If the problem persists, please contact the brand's after-sales customer service for assistance.

How to Improve Battery Life 

1. The installation location of the camera should avoid roadside or crowded places.
2. Maintain a smooth and stable network environment for camera operation,
3. Ensure that solar panels receive sufficient sunlight.

Storage

SD Cards

Notifications about SD Card

1. SD cards can be recognized by computers.
2. Only supports FAT32 format.
3. It is recommended that the SD card capacity be between 8-256GB.
4. It is recommended to use high-speed SD cards of Class 10 or higher.
5. It may take some time for the camera to recognize the SD card. After inserting the card, wait for about 30 seconds before observing.

How to watch videos?

1. On the preview video page of the camera app, select "Memory Card" or "Cloud Storage", then choose "Calendar" and "Alarm Point", select the date and record time point/drag the timeline. You can play the video recording.
2. Click the play button on the left side of the alarm image to jump to the corresponding recorded video.

How to download videos to your local phone/computer? 

1. On the recorded video page, click "Record" to start recording, click it again to end the recording. The video file will be automatically saved to the local album on the phone.
2. Click the arrow of the video clip to download the current video clip.

Does the camera support a direct connection to a PC computer? 

• No, it doesn't.

Why do night vision images have white spots? 

• The night vision function of the camera is achieved through the principle of infrared radiation, which has a focusing effect. Within the two meter spatial range of the camera image, there should be no obstructions or walls, otherwise infrared radiation will gather here, causing overexposure.

Why is the night vision screen pitch black?

• The camera may not have enabled night vision function. It is recommended to set it in the app:

Basic Functions - Day Night Mode - Night Mode

• Then use software control to forcibly switch night vision function.

Cloud Storage

About Cloud Storage

• Cloud storage is an additional paid item for cameras to save recorded videos on Amazon cloud servers. The free trial period is seven days. After the trial period, you need to purchase a paid package if you want to continue using cloud storage.
• All captured videos and photos are stored in the camera’s memory card.
• Tap the Settings, go to system settings, and enable “Cloud Upload” using the slider switch.

Tip: Tap the Cloud icon to purchase additional cloud storage if needed.

Feature	Description	Details
Cloud Storage Free Trial	How to activate the free trial? What does it include?	1. Triggered after successfully connecting the device to the app.
		2. The trial lasts for 7 days and includes a 7-day loop of stored files. After 7 days, cloud storage is disabled.
Cloud Storage	How is cloud storage calculated?	Cloud storage is calculated based on the number of days, with no limit on storage size.
Cloud Storage Pricing	Annual Subscription:	1. $39.9 for a 3-day loop.
		2. $49.9 for a 7-day loop.
		3. $59.9 for a 30-day loop.
	Monthly Subscription:	1. $3.99 for a 3-day loop.
		2. $4.99 for a 7-day loop.
		3. $5.99 for a 30-day loop.

Sound and Light Alarm

Why does the image appear magenta? 

1. At night, open the "Full-color mode" in the app and repeatedly switch between "Full-color night vision" and "Black and white night vision".
2. Knock the camera lens and body several times.
3. If the above methods are ineffective, please contact customer service for assistance.

Why is the night scene pitch black? 

• The camera may not automatically turn on the infrared light. Please confirm that the current setting for "Full-color mode" is "Smart night vision" or "Black and white night vision".

Why are some parts of the screen bright at night? 

• Within a 2-meter spatial range of the camera's perspective, there should be no obstructions or walls, otherwise infrared radiation will gather here and cause overexposure.

Why are solar panels not working? 

1. Insufficient sunlight:

Due to weather conditions or placement angles, solar panels are unable to receive sufficient sunlight.

2. Check if the wire is inserted properly into the camera.
3. When there is a lightning symbol in the battery icon of the app, it succeeds.

Does the camera support third-party solar panels? 

• For safety, please do not use third-party solar panels.

No sound for the Alarm and two-way intercom?

1. Please check if the speaker and microphone are turned on
2. If there are still problems, please contact customer service for assistance.