If you need to purchase a replacement part due to loss, accidental damage (such as a broken cord or physical damage), or simply want an extra spare, you can contact Dragon Touch Support to request a personal purchase.
1. Required Information
To ensure we match the correct accessory specifications for your frame and process your order smoothly, please include the following details when contacting us:
- Frame Model: The exact model of your frame (e.g., Classic 10, Modern 16).
- Serial Number (SN) Photo: A clear photo of the SN barcode label on the back of your frame (used to verify hardware version and connector specifications).
- Specific Accessory Name: The exact part you need (e.g., Power Adapter, Frame Stand, Remote Control).
- Shipping Information: Full recipient name, detailed shipping address, and phone number.
2. Purchase Process
For US Customers
- Submit Your Request: Send an email to cs@dragontouch.com with the required information listed above or You may submit a ticket here.
- Quote & Payment: Our support team will verify part availability in our US warehouse and provide a price quote (part cost + shipping fee) along with an official payment link.
- Order Shipping: Once payment is confirmed, our US warehouse will dispatch your order and send you a tracking number.
For Non-US / International Customers
- US Warehouse Shipping Limitation: All replacement parts are currently stocked exclusively in our US warehouse and cannot be shipped directly to international addresses outside the United States (such as Canada, the UK, Europe, Japan, etc.).
- Alternative Solution: If you are located outside the US, after verifying your frame model, our support team will provide you with the exact technical specifications (voltage, amperage, and DC tip size) of the original accessory so you can easily purchase a compatible replacement from your local Amazon or electronics store.
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