Ourphoto APP problems

How to do for main user can't bind the App?

You could refer to the app binding video instruction link, for main user, pls follow "+ my device" to bind the frame.

https://drive.google.com/file/d/1DzHjXFAb67FSMuRAMp6iZitrvHnBxQSY/view?usp

Pleaae have a check if the frame ID was entered correctly and re-connect the 2.4G WiFi, turn on the "Accept new users request" setting and accept the new binding request.

What to do for other member users couldn't bind the frame via App?

If not the main user, please click"+ bound/other device" to bind the frame via app.

You could have a check if the frame ID is entered correctly and re-connect the 2.4G WiFi, turn on the "Accept new users request" setting and accept the new binding request.

How to deal with can't receive the photos sent via APP/Stuck at the uploading page?

You can go to the user management page to check if the app account has been bound successfully. Have a check for the APP traffic is enough or not/Check if the internal storage of the frame is full or not. Also check for the image file type--jpeg,jpg. There may be a network delay-- Re-connect the 2.4G WiFi/Restart the frame.

If the problem still persists, please delete the user account on the user management page, then bind again to have a try.

How to solve the issue for photos sent via the App are blurry?

You could select the "Original/full image" when uploading photos via the APP. And The image quality may be compressed if the original photos with high resolution since the frame resolution is limited.

If you forgot the Ourphoto APP password, how to do it?

Click the "forgot the password"--enter the email address to receive the verity code--enter the verity code--reset the password. If failed to reset the password, pls bind a new email account on the APP.

How about rename photos/photo caption doesn't work?

It's not supported to add the caption for the photos directly, but you can check the caption on the "picture details" page.

The APP can only support 10GB of data space, what should I do if I want to top up?

The free 10 GB traffic on the APP is the older version, now the APP supports 5 GB traffic every month.

Can view all photos via the APP on the iPhone, what can I do?

Go to "Settings--Ourphoto App--App permissions--Photos--Select "All photos", and then all photos can be viewed.