Turn on/off problems

How about stuck on the logo page, couldn't enter the system?

Press the power button for 10s to restart it; Keep the frame unplugging for hours then try again.

Not turn on, black screen. How to do with it?

Press the power button for 10s to restart it; Keep the frame unplugging for hours then try again; Try a new charger.

What to do with auto turn on/off doesn't work?

1Check if the Time Zone/Time format ; Re-connect the network. 

2Reset the factory setting.

3Follow the upgrading link to upgrade the frame. https://www.amazon.com/clouddrive/share/6oHWdhHpdM89AqHMBHNDrwgCNvN6lTHIii7QnCM66qH