Guide 1: How to View and Modify Personal Information in VPhoto App
If you need to check your current account details or update your profile picture, nickname, bound email address, and other settings, please follow these steps:
Step 1: Access the Personal Information Page
- Open the VPhoto App and tap the Me icon located in the bottom navigation bar.
- In the profile menu, tap Personal Information.
Step 2: Manage and Update Profile Details
On the Information page, you can perform the following actions:
- Change Profile Picture: Tap the camera icon at the bottom right of the avatar to upload or replace your profile picture.
- Change Nickname: Tap Change Nickname to update your display name.
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View & Change Email: Tap Email to view your currently linked email address. To replace it with a new email:
- On the Change Email screen, enter your new email address in the New Email field.
- Tap Send Code to receive a security passcode, then enter it into the Verification code field.
- Tap Replace Immediately to finalize the email update.
- View Membership Status: Tap My Membership to review your current subscription tier and member benefits.
- Change Password: Tap Change Password while logged in to update your password directly.
- Delete Account: Tap Account Deletion if you wish to permanently delete your profile
Guide 2: How to Reset and Change Your Password in VPhoto App
If you have forgotten your password or need to create a new one for security reasons, you can reset it using either of the following methods:
Method 1: Reset Password via "Forgot password?" on the Sign-In Screen (Recommended)
Step 1: Submit a Password Reset Request
- Open the VPhoto App, and on the Sign in screen, tap the Forgot password? link under the password box.
- On the Reset Password screen, enter the email address associated with your account.
- Tap the blue Reset Password button. The app will redirect to the Check Email screen, confirming that a verification link has been sent. You can tap Back to Login to return to the sign-in page.
Step 2: Set a New Password via Email
- Open your email inbox and look for a message from Waophoto with the subject Reset your password.
- Click the blue Reset password button inside the email (or copy and paste the provided URL into your web browser).
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On the Reset password webpage, enter your new password in both the New password and Confirm new password fields.
- Password Requirement: Must be between 8 and 30 characters long.
- Click Update password to save your new credentials. Once updated, return to the VPhoto app and log in with your new password.
Method 2: Change Password Inside the App (Logged-In State)
- After signing in, go to Me -> Personal Information.
- Select Change Password from the Information menu.
- Follow the on-screen prompts to establish your new password.
Troubleshooting & Helpful Tips
- Reset Link Expiration: The password reset link sent to your email is time-sensitive and expires in 5 minutes. If the link expires, please request a new one through the app.
- Missing Reset Email / Verification Code: Always check your Junk / Spam folder. If using Microsoft email domains (such as Hotmail or Outlook), delivery may be delayed due to strict security filters.
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Unauthorized Reset Emails: If you receive a password reset notification that you did not request, you can safely ignore it—your existing password will remain completely unchanged.
Need further assistance？
📞 Official Support Channels
Support Email: cs@dragontouch.com
Phone Support (US): (888) 811-1140
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
You can also submit a support ticket here: https://support.dragontouch.com/hc/en-us/requests/new
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