Photo Size Limits (>4MB) & External Storage

If photos larger than 4MB fail to send via email or cannot be read/copied from an SD card, please follow this guide.

Why Photos Over 4MB Fail

System 4MB Hard Limit: The frame natively caps image size at 4MB. Files exceeding 4MB cannot be processed or copied directly from external storage (such as SD cards or USB drives).

Supported Media Specifications
Images: JPEG, JPG, PNG — Size up to 4MB.
Videos: MP4, M4V, MOV, FLV, MKV, MPG, 3GP — 1080P or lower resolution.

Recommended Fixes
Compress Photos: Reduce photo size to under 4MB before saving to an SD card or emailing.
Use Mobile APP: Upload via the app, which automatically optimizes photo file size for instant delivery.
Check File Extension: Confirm files use supported .jpg, .jpeg, or .png formats.

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