OB20 App&Account FAQ

App Crashes 

• Click on the app to crash. Then uninstall and reinstall it.

Login issue 

1. Check if the mobile network is working properly
2. Check if you've selected the corresponding country code
3. Whether the account and password are correct
4. Uninstall and reinstall the app

Registration issue

1. Please provide the model and system version of your mobile phone
2. Download an app from another system

• If you are currently using an iPhone, try using an Android phone in the same network environment to see if it can be registered

3. Try using the other WiFi network and see if it is registered successfully

Failed to register an account

1. Select the correct country when registering an account
2. When confirming the registration, make sure the mobile network is well.
3. Confirm the network and location permissions of the app is activated.

Why does watching a video with a circle in the middle cause lag and delay? 

• The circle represents that the video is loading, and the lag delay represents that the network is not smooth. Please check if the network connected to the camera and phone is smooth. It is recommended to place the camera close to the WIFI router.

How many accounts can I share with a single camera?

• It supports 8 accounts at maximum.

Can the region of account registration be changed? 

• The region can't be changed after registered.

How many cameras can be added to an account? 

• 50 cameras.

Why is there a message about "Login information has expired, please log in again"?

• The account can only remain logged in on one device. Please avoid logging in with your account on other phones or tablets.

How to share the camera with others? 

• On the camera sharing page, send an invitation by scanning the other party's account QR code or directly entering their account. After they accept the invitation, they can access it in the shared camera.

Why are the shared accounts not fully functional? 

• For security, some functions of the shared account may be blocked.

Camera sharing prompt: Account does not exist/recipient cannot accept the invitation?

• The owner and the recipient's account registration country and region must be the same.

Can tablets use apps? 

• Both Android and iOS tablets are supported.

Can the PC access the camera? 

• No, the OB20 can't be viewed on the computer.

How to modify the camera nickname? 

• Open "Settings" on the camera preview page, go to "Device" and tap "Device name" to edit.

Why can't I receive a verification code when changing my password? 

1. Ensure that the email is valid.
2. If the problem stays still, please contact customer service.