OB20 Storage FAQs

SD Cards

1. SD cards can be recognized by computers.
2. Only supports FAT32 format.
3. It is recommended that the SD card capacity be between 2-128GB.
4. It is recommended to use high-speed SD cards of Class 10 or higher.
5. Attempt to plug and unplug the SD card.
6. Suggest trying a different SD card.
7. It may take some time for the camera to recognize the SD card. After inserting the card, wait for about 30 seconds before observing.

How to watch videos?

1. On the preview video page of the camera app, select "Memory Card" or "Cloud Storage", then choose "Calendar" and "Alarm Point", select the date and record time point/drag the timeline. You can play the video recording.
2. Click the play button on the left side of the alarm image to jump to the corresponding recorded video.

How to download videos to your local phone/computer? 

1. On the recorded video page, click "Record" to start recording, click it again to end the recording. The video file will be automatically saved to the local album on the phone.
2. Click the arrow of the video clip to download the current video clip.

Does the camera support a direct connection to a PC computer? 

• No, it doesn't.

Why do night vision images have white spots? 

• The night vision function of the camera is achieved through the principle of infrared radiation, which has a focusing effect. Within the two meter spatial range of the camera image, there should be no obstructions or walls, otherwise infrared radiation will gather here, causing overexposure.

Why is the night vision screen pitch black?

• The camera may not have enabled night vision function. It is recommended to set it in the app:

• Then use software control to forcibly switch night vision function.

Cloud Storage

About Cloud Storage

• Cloud storage is an additional paid item for cameras to save recorded videos on Amazon cloud servers. The free trial period is seven days. After the trial period, you need to purchase a paid package if you want to continue using cloud storage.
• All captured videos and photos are stored in the camera’s memory card.
• Tap the Settings, go to system settings, and enable “Cloud Upload” using the slider switch.

Tip: Tap the Cloud icon to purchase additional cloud storage if needed.

Feature	Description	Details
Cloud Storage Free Trial	How to activate the free trial? What does it include?	1. Triggered after successfully connecting the device to the app.
		2. The trial lasts for 7 days and includes a 7-day loop of stored files. After 7 days, cloud storage is disabled.
Cloud Storage	How is cloud storage calculated?	Cloud storage is calculated based on the number of days, with no limit on storage size.
Cloud Storage Pricing	Annual Subscription:	1. $39.9 for a 3-day loop.
		2. $49.9 for a 7-day loop.
		3. $59.9 for a 30-day loop.
	Monthly Subscription:	1. $3.99 for a 3-day loop.
		2. $4.99 for a 7-day loop.
		3. $5.99 for a 30-day loop.