Supported SIM card
Included SIM card is recommended.
- Supported Third-party SIM card
US: Only 4G SIM Cards
Category | Brands |
Standard SIM | T-Mobile |
IoT | AT&T |
Freedom POP | |
Mint | |
Verizon |
Nigeria: Only 4G SIM Cards
(1. Not supported with included SIM card 2.Weak Signal)
Supported third-party brands:
1.Smile 2.MTN
Continuing...
Do I Have to Use the Standard SIM Card?
- For a better experience, we recommend using the standard SIM card.
Does It Support Virtual SIM Cards?
- Virtual SIM cards are not supported.
Does It Support Working on 5G Signal Condition?
- Yes, it does. While service shows a 5G signal, many 5G networks are still built on 4G infrastructure (non-standalone 5G), which means the camera may still be able to connect as long as there is 4G coverage available in the area.
Data Plan not Works
SIM card | Solution |
Local SIM card | Inquire with the operator if the data plan is activated |
Standard SIM card | Restart the camera (turn off the camera and then turn it on) |
If it is still not working, please contact customer service for assistance.
Will I be Reminded When the Data is Insufficient?
- When traffic is about to run out or the plan is about to expired, the app will pop up reminders.
How to Obtain APN Information?
- Install the SIM card onto the phone and find the "APN", "MNC", and "MCC" information through the phone system settings. As the system settings may vary among different brands of phones, please use search engines to determine the specific steps.
- Contact the SIM card operator and obtain information on "APN", "MNC", and "MCC" by consulting with the operator.
What Should I Do if the Local SIM Card PIN Code is Locked?
- Unlock with PUK code:
- Contact the operator customer service:
- After inserting the SIM card into the phone, release the PIN code:If the wrong PUK code is entered multiple times, it will cause the SIM card to be permanently locked and unable to unlock. Before entering the PUK code, please be sure to confirm its correctness or contact the operator's customer service for consultation.