What should I do if the eCalendar app and calendar are not synchronizing properly?

If an event you created directly in the eCalendar app has not synced to the calendar, please refer to the information below.

1. Confirm Wi-Fi Status: 

Please ensure your frame is connected to a stable and active Wi-Fi network, as a weak connection can stop data from syncing.

You can change to another WIFI network or a mobile hotspot. Here is a brief operation video for your reference.

2. Check Profile Settings: 

Open the "Filter" on your frame and verify that all relevant profile buttons or switches are completely turned on. Hidden categories can prevent data from appearing.

3. Perform a Reset: 

Perform a Reset: If the settings are correct but synchronization still fails, please try performing a factory reset from Settings> General to clear up any system data conflicts.

If the issue remains, please reply with the following details so we can coordinate with our technical staff to check the backend data:

• The registered account you use to log into the App.

• Relevant photos or screenshots showing the synchronization discrepancy between the App and the frame.

• A clear photo of the "About" screen to confirm your current system version.