What should I do if my calendar is connected to Wi-Fi but has no internet access?

If the calendar is connected to Wi-Fi but has no internet access, please refer to the information below.

1. Check Your Router: Please check if your broadband account is active and paid for. 

   You may also need to contact your internet service provider (ISP) to ensure there are no restrictions, such as whitelist settings or MAC address filtering, blocking the device.

    

   May I ask if your phone has internet access after connecting to Wi-Fi?

    

2. Try a Different Network or Mobile Hotspot: Please try connecting the frame to a different Wi-Fi network or a personal mobile hotspot. 

   Here is a brief operation video for your reference: Video about how to use mobile hotspot

    

   If the frame successfully connects and accesses the internet through another network, please provide us with a screenshot of the "About" interface on your frame. 

   Such as this picture. We will try to push a new Wi-Fi firmware update to your device.