What to Do If I Received the Wrong Product or Model for the Website Order?

If you purchased a Digital Calendar directly from our official website but received the wrong product or model, we deeply apologize for the confusion and inconvenience this has caused!

This issue may have occurred due to a fulfillment mistake at our warehouse. To help us verify the error and process a replacement for you as quickly as possible, please follow the simple steps below:

Required Details for Verification:

1. Proof of Purchase: Please provide your Official Website Order ID or a screenshot of your order confirmation email.

2. Photo of the Back of the Packaging: Please take a clear photo of the back of the blue packaging box (as shown in the image below).

3.And please help us confirm if the current shipping address is the same as the order address.

Next Steps & Replacement

As soon as we receive your details and verify the model, our customer support team will help you return it to get the correct Digital Calendar right away.

Official Support Channels

• Support Email: cs@dragontouch.com

• Phone Support (US): (888) 811-1140

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We truly appreciate your patience and cooperation as we correct this mistake for you!