What should I do if the compatibility of the eCalendar app

If the compatibility of the eCalendar app, please refer to the information below.

1. Tablet Compatibility (Display/Layout Issues): If you are using a tablet and the app layout or view format appears distorted, misaligned, or scrambled, please provide clear screenshots of the display issue.

    

2. Phone Compatibility: If you are experiencing issues on a smartphone, please provide clear photos or a short video demonstrating the problem. If the video file is too large to attach, you can upload it to Google Drive or YouTube, set the permission to "Anyone with the link can view," and share the link with us.

    

3. Device Details: Please let us know the exact brand, model, and operating system version of your smartphone or tablet (e.g., iPad iOS 17, Samsung Galaxy S24 Android 14).

    

4. Proof of Purchase: Please provide your order number and invoice information.

    

5. The virtual email address for the eCalendar APP, such as Amy@myecalendar.com.