How to Resolve "System Recovery Mode" on Digital Calendar Frame

If your Digital Calendar Frame boots into the blue "System Recovery Mode" screen, please follow the instructions below to contact our engineering team.

Our technical support team will analyze your frame's current firmware and system status to check if a software update version is available to fix the issue.

📋 Required Information & Next Steps

1. Take a Photo of the Error Screen Please capture a clear photo of the entire screen showing the System Recovery Mode interface.

2. Provide Your eCalendar App Account Please share the email address/account registered with your eCalendar App.

3. Attach Proof of Purchase Locate your order invoice or purchase receipt screenshot clearly showing the order ID and purchase date.

4. Submit to Support Email these details to our customer support team. Our engineers will analyze the system data based on your frame's account to see if a software update can resolve the issue or guide you through warranty options.

Official Support Channels

• Support Email: cs@dragontouch.com

• Phone Support (US): (888) 811-1140

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)