If your Digital Calendar Frame powers on directly into the dark "Android Recovery" screen, please follow the troubleshooting and warranty steps below.
🛠️ Step 1: Attempt a Factory Data Reset
Before requesting warranty service, you can attempt to reset the system using the physical side buttons:
1. Navigate Options: Side Volume Buttons.
Press the Volume Down button on the side of the frame to scroll down and highlight "factory data reset" (or "Wipe data/factory reset").
Verification: Ensure the highlighted selection box rests directly on "factory data reset".
2. Confirm Selection: Power Button.
Press the Power button to confirm. The frame will execute the factory reset process.
Verification: The screen indicates the reset process and automatically attempts to reboot the frame.
📋 Step 2: Contact Support to Initiate Warranty Service
If performing a factory data reset does not resolve the issue and the frame continues to boot into the recovery menu, please follow these steps to claim warranty service:
Take a Photo of the Error Take a clear photo of your frame screen showing the Android Recovery menu.
Prepare Proof of Purchase Locate your order invoice or a purchase screenshot showing the order ID and purchase date clearly.
Submit Your Request Email both the photo and proof of purchase to our support team. Upon verification, we will promptly assist you with replacement options.
Official Support Channels
Support Email: cs@dragontouch.com
Phone Support (US): (888) 811-1140
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
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