If your Digital Calendar Frame displays the error "MAC address already in use" (or in Chinese “MAC地址已被占用”) during setup or connection, please do not worry. You can re-authorize and repair your device using our official fix package.
See the pictures below.
Please follow the step-by-step instructions below:
🛠️ Required Tools
A Computer (Windows / Mac)
A USB Data Cable (to connect the frame to your computer)
🛠️ Step-by-Step Repair Guide
1. Download the Fix Package: Computer required.
Click the link below to download the official authorization and fix package:
🔗 Download MAC Address Fix Package (click it to download)
2. Connect Device & Run Repair:
Connect your Digital Calendar Frame to your computer using the USB data cable. Unzip the downloaded package and follow the instructions inside to run the re-authorization tool.
3. Restart & Verify:
Once the repair process completes, disconnect the USB cable and restart your frame. Check if the device connects properly without showing the MAC address error.
📞 Contact Support
If the issue persists after running the fix package, or if you need further assistance, please reach out to our Customer Support Team with the following details:
A photo/screenshot of the error screen
Your order invoice or proof of purchase
Support Email: cs@dragontouch.com
Phone Support (US): (888) 811-1140
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
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