What to Do If My Digital Calendar Frame TM21 Auto-Switches Screens, Ghost Click, or Makes Clicking Sounds？

If my Calendar Frame TM21 Auto-Switches Screens, ghost-clicks, or Makes Clicking Sounds, please contact us to solve this issue.

We deeply apologize for any inconvenience caused if your Digital Calendar Frame is automatically switching screens, experiencing unintended touch inputs (phantom touches), or emitting clicking noises.

Our product and engineering teams are actively working to resolve this issue. To help us assist you as quickly as possible, please follow the steps below to contact our support team:

Quick Resolution Steps

1. Prepare Proof of Purchase 

   Locate your order invoice or a purchase receipt screenshot clearly showing the order ID and purchase date.

    

2. Submit Your Request 

   Reach out to our customer support team using the contact details below and provide your proof of purchase.

    

3. Receive Warranty Support 

   Our team will verify your device's warranty status and promptly provide an appropriate solution, including replacement or alternative service options.

Official Support Channels

• Support Email: cs@dragontouch.com

• Phone Support (US): (888) 811-1140

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)