What should I do if the Cozi won't sync properly?

If the Cozi won't sync properly, please refer to the information below.

1. Check Profile Settings: 

Open the calendar "Filter" on your frame and check if all relevant profile buttons or switches are completely turned on. Sometimes unselected profiles prevent specific events from displaying.

Please click "Filter" to check the profiles.

2. Reset the Frame: 

If the buttons are fully enabled but your calendar still does not sync, please try performing a factory reset from the settings menu to clear temporary system data.

3. Provide Details for Technical Review: 

If the issue persists, please reply to this email with the following details so we can contact our technical staff to check the backend data:

• The Cozi calendar sharing link you are using.

• Relevant photos or screenshots showing the missing or incorrect events on your screen.

• A clear photo of the "About" screen to help us confirm your current firmware version.

• The virtual email address, such as Amy@myecalendar.com.