If you are having issues with iCloud Calendar events not syncing completely, you can refer to the video below.
If the problem persists, please refer to the specific solutions below.
1. Please make sure the version of the photo frame is the latest version 3.5.0
Please click Frame Settings>About>Version (check for updates).
2.Please check whether the WiFi interface of the frame shows the "connected" status, as shown in the figure below.
3. Please check the sync interface to see the "Synced" icon.Please wait for 10 seconds,or re-enter this sync interface.
4.If the sync is successful, check the iCloud app to see if the calendar name is the same, such as "Work" as shown in the picture.
If the calendar name is different, please choose the correct iCloud calendar name to sync.
5.However, if the sync is successful, the sync interface appears on the "Synced" icon, the frame will not receive the events. Please unbind the "iCloud account" and resync.
①Please remove the iCloud account binding in the eCalendar APP.
- Please click eCalendar APP
- Tap Account>Select “Sync”
- The calendar name with “Web Link” appears
- Swipe from right to left and tap “Remove” button.
In order to help you better, we have shared a simple operation video for your reference.
②Re-sync with iCloud Calendar via copying the link
- Please click eCalendar APP;
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Click "Your Account" and confirm that this is your primary account, not a shared account;
(If it is a shared account, you could just use email to sync the iCloud Video about iCloud sync via email)
- Open the iCloud Calendar on your phone;
- Select the calendar you want to share.Tap the small info icon.Tap "Share Link" and copy the link.
- Select “Sync” on eCalendar APP;
- Tap "Sync a New Calendar"→ Calendar URL→Paste the link → Tap Sync.
Please wait for a few minutes. The frame will automatically synchronize all the calendars.
6.If the sync fails or the "Synced" icon does not appear, please re-sync the iCloud events.
It is recommended that you use the URL sync method first, which is to copy the sync link directly into the eCalendar APP.
You can refer to this video:
Video about iCloud use URL way sync
7.If the problem still exists, please share the information below for us to check, as shown in the picture.
- The virtual frame's email address,such as Amy@mycalendar.com.(You could click Settings>General>find the Calendar email)
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iCloud sync link (link to the event),such as this picture.Please directly copy the link with us.
(Because if we extract the link from the image, there will be errors. So please send us the link directly from the email, don't take a screenshot and send it to us.)Such as Subscribe to Griffins Baseball at: webcal://www.losalgriffinsbaseball.com/ical_feed?tags=8055448
- The specific events you want to sync. Please share with us the images of the events on iCloud APP, eCalendar APP and Photo Frame. This can help us see the specific events and the ones that are not appearing.
The sync interface shows the "Synced" icon.
Email:cs@dragontouch.com
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