What should I do if the event time on the frame is different from that on the APP or there is an hour difference?

If you encounter this issue,please check these suggestions,hope it could help you.

1. Please make sure that the time zone is selected correctly and is consistent with your phone’s time zone.

Please click Settings > General > Time Zone

2. Please make sure the version of the photo frame is the latest version 3.3.1

Please click Frame Settings>About>Version (check for updates)

We share a brief operation video for your reference. Hope it could help you.
https://youtu.be/tSAx4NCLNKM 

3. If the problem still exists, please kindly share these pictures for us to check them out:

①Pictures of time issue；

②Time zone on phone and frame；

③Version information of the frame；

④Share link of the event.

Or make a phone call on:

Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM