What to do if the device goes offline while using 4G mode?

Please follow these steps to restore your connection.

Phase 1: Basic Physical & Power Check

1. Verify Power Status:
   • If the indicator lights are off, the device may have run out of power or needs a reset.
   • Low Battery: Check the last recorded battery level in the app. If it was below 20%, please charge the camera indoors using a 5V/2A adapter for 10 hours.

2. 

   • Hardware Failure: If there is no light response at all after charging, please contact customer service for advice.

3. Confirm Working Mode:

   • Open the rubber cover and ensure the toggle switch is set to the "4G" position.

   

   • Confirm the mode indicator light is Blue (Yellow indicates WiFi mode).

4. Perform a Reset:

   

   • If the device is unresponsive, press and hold the Reset button for 3 to 10 seconds to reboot the system.

Phase 2: Interpreting Indicator Lights

• Blue Light: The device is successfully in 4G mode.
• Red Light Blinking Fast: The SIM card is not detected. Please reinsert the SIM card.
• Red Light Flashing at Intervals: Your data plan has been used up or has expired

Phase 3: Deep Troubleshooting & Optimization

1. Data & Plan Verification:

   • Check your data balance and plan expiration date in the app under "4G Recharge" 

     

                                   

    

2. Optimize Network Signal:

   • Check the signal strength in the app's "About Device" section. If the signal quality is below 60%, the device will frequently go offline.

     

   • Antenna Direction: Ensure the antenna is pointed vertically upward.
   • Environmental Obstacles: Check for physical obstructions (like buildings). Clear any blockages and restart the camera to allow it to search for a signal again.
3. Resolve Account Conflicts:
   • Important: An account can only be logged into one mobile device at a time. Simultaneous logins on multiple phones or tablets will cause connection conflicts and result in the device appearing offline

Phase 4: Contacting Technical Support

1. The device NID (found in "About Device" or on the device label).
2. The SIM card ICCID number.
3. A short video showing the current status of the indicator lights and any voice prompts the camera is making.