What should I do if the app cannot load the video and the camera is disconnected?
- Confirm whether the camera's power and network are working well.
- Disconnect the camera from the app
- Restore the camera to factory settings
- Link the device again
Solution | |
Yes | Power off the camera and restart it |
After restart still persists |
|
What should I do if the app prompts that accessing the device has failed?
- Please restore the device to factory settings and add it again. If the problem persists, please contact customer service promptly for technical assistance.
What should I do if the app frequently fails to load videos and shows disconnected?
- Troubleshooting based on the status of the camera's indicator:
Indicator Light | Solution |
On | Red The camera's network has been disconnected. Please check the stability of the WIFI network and restart the router. It is recommended to move the camera closer to the router. |
Blue The camera's network is working well. Please check if the phone's network is normal, as if the phone's network is not smooth, video streams may not be transmitted to the phone. It is recommended to switch to WIFI on the phone and try again. | |
Off | The device is not powered. Please carefully check the power supply and whether the power interface is normal. It is recommended to try replacing the power supply. |
How to clear the device's password?
1.Click the "three dots" icon and select Device Password
2.Select "Clear Device Password"
3.Choose "Clear Device Password via Verification Code"
4.Send verification code to your email and type it in.
How to change email
- It is not supported yet, it is recommended to create a new account.
How to bind a camera to a new account?
- Delete the camera in the app to reset it, then it can be added to a new account.
- If the original account is lost, the new account will prompt that the current device is bound when added. You can click on the application to unbind according to the prompt, turn off the device, follow the prompt, and wait for 10 minutes to unbind.
How to delete alarm records?
- Enter the event page(bottom left), select the alarm record you want to deleted.
(Click the icon on the upper right corner to choose date)
How to unbind the camera?
- Delete the camera in the app and reset it, then it can be added to a new account.
- If the original account is lost, the new account will prompt that the current device is bound when added. You can click on the application to unbind according to the prompt, turn off the device, follow the prompt, and wait for 10 minutes to unbind