OB20 Power Issues (Boot Up Failed)

If your security camera fails to power on, it could be due to a few common issues. Here are some steps to help you troubleshoot:

1. Check the Power Supply: 

   Ensure that the device is properly connected to a working power source. Sometimes a loose connection or an incompatible power adapter can prevent the device from turning on.

    

2. Reset the Device: 

   If the camera is still not responding, try resetting it. Press and hold the reset button for 3-10 seconds to reboot the system.

    

3. Inspect the Indicator Lights: 

   The lens indicator light (near the lens) should be illuminated when the camera is powered on. Additionally, check the charging indicator light next to the power port to confirm whether the device is receiving power.

    

4. Ensure Correct Battery Status: 

   If your camera is battery-powered, make sure the battery is charged. Sometimes, the camera might not turn on if the battery is completely drained.

    

If you have gone through all these steps and the issue persists, please reach out to our customer service team with the information about the indicator lights, and we will be happy to assist further.

Or make a phone call on:

Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM