What to do if the battery drains quickly or the solar power fails to supply power or charge.

I. Verify Charging Status

• Check the App: Log in to the App and confirm if a "lightning" symbol appears on the battery icon to verify the device is receiving power.

  

II. Fast Battery Drain / Abnormal Power Drop

• Working Mode: Switch the mode to "Normal" or "Adaptive".

  

• Reduce Triggers: Set motion detection sensitivity to "Medium" or "Near". If monitoring is unnecessary during the day, use the "Alarm Time Period" setting to let the camera sleep.

  

• Signal Strength: Adjust the antenna or installation angle to ensure the WiFi/4G signal value is above 60.

  

• Temperature Impact: If the environment is too cold, bring the device indoors and charge it with a 5V/2A adapter for 10 hours.

III. Charging Failure Troubleshooting (AC & Solar)

1. AC Charging (Plugged-in) Issues:

• Voltage Warning: Do NOT use a 12V power supply; this will burn the internal charging circuit .
• Correct Specs: You must use a 5V/2A power adapter.
• Hardware Test: Try using a different adapter or a different charging cable.

• System Reset: If the device is unresponsive, long-press the Reset button for 10 seconds to check for voice prompts or indicator lights.

  

• Connection: Re-plug the cable and ensure it is tightened securely.
• Maintenance: Regularly clean any dust or snow from the panel surface.
• Placement: The panel must be installed in direct sunlight with at least 5 hours of exposure daily.

IV. Contacting Technical Support

1. The device NID.
2. A short video showing the indicator light status while the device is charging.

📞 Official Support Channels

• Support Email: cs@dragontouch.com

• Phone Support (US): (888) 811-1140

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

• You can also submit a support ticket here: https://support.dragontouch.com/hc/en-us/requests/new