What to do if abnormal video quality, poor night vision

1. Optimize Network Connection
   • Action: An unstable network can cause image lag or loss. Try moving the camera closer to the router or restarting the router to refresh the signal.
2. Check Bandwidth Limits
   • Action: Too many devices on the same network can limit the camera's performance. Try reducing the number of devices online simultaneously on the same network.
3. Clean the Optical Lens
   • Action: Dust, fingerprints, or dirt on the lens surface will degrade image quality. Use a soft cloth to wipe the lens regularly.
4. Resolve Night Vision Overexposure
   • Action: If the nighttime image is too white or has a halo effect, it is likely caused by infrared reflection. Ensure there are no obstacles within 2 meters of the camera's field of view (such as walls or branches) to prevent infrared light concentration.
5. Verify App Settings
   • Action: If the screen is pitch black at night, please go to the App settings and ensure the Night Vision function is enabled.

📞 Official Support Channels

• Support Email: cs@dragontouch.com

• Phone Support (US): (888) 811-1140

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

• You can also submit a support ticket here: https://support.dragontouch.com/hc/en-us/requests/new