What to do if 4G binding fails

Please follow these steps for a systematic self-diagnosis:

Power Up: It is highly recommended to fully charge the camera before attempting to add it to the app.
SIM & Mode: Ensure the SIM card is correctly inserted.

If the 4G connection fails, first confirm the camera's hardware is functional by testing Wi-Fi mode:

Switch to Wi-Fi mode and check if the device operates normally.
Wi-Fi Requirements: The device only supports 2.4 GHz networks; it will not connect to 5 GHz.
Troubleshooting Wi-Fi: Move the device closer to the router, restart it, and try connecting at least three times.
Hardware Conclusion: If Wi-Fi still fails after these steps, contact customer service as there may be a hardware defect

Red and Blue flash alternately: The device is waiting for network binding.
Red flashing: No SIM card detected; check the insertion direction.
Red flashing intermittently: The device has no data usage or the plan has run out.
Blue continuously: Connection is successful.
Blue flashing: Connection has been interrupted

Phase 4: Troubleshooting App Binding Failures
Scanning Tips: When scanning the QR code, adjust the distance of your phone. Only scan when the indicator is flashing red and blue.
Hard Reset: If the camera does not respond, press and hold the Reset button for 5 seconds, then release it when you hear the prompt sound.
Firmware Check: Once connected, go to "About Device" and ensure the firmware is version 1.2.11; if not, request a push update from support.
Free Data Activation: If using the included NIVIEW SIM card, wait 2 minutes after binding for the 7-day free data plan to be issued

Complimentary Data: If you are offline due to an empty data plan (intermittent red light), share your ICCID number with support to receive a complimentary data plan.
Third-party SIM Cards: Only 4G SIM cards are supported. Recommended brands include:
- Standard SIM: T-Mobile.
- IoT Cards: AT&T, Freedom POP, Mint, and Verizon