What to do if the device goes offline while using WiFi mode？

This self-help guide is designed to help you resolve issues where your OB20 camera goes Offline or becomes Inaccessible while in WiFi Mode. Please follow these steps to restore your connection:

Phase 1: Optimize WiFi Network Environment

• Check Router Status: Ensure your home router is functioning correctly and providing a stable internet connection.
• Proximity: Move the camera closer to the router. Physical obstacles like thick walls or long distances can significantly weaken the signal, causing frequent disconnections.

Phase 2: Power and Charging Check

• Monitor Battery Level: Check the camera’s last recorded battery level in the App. Also, verify if you received any low battery push notifications.

  

• Mandatory Charging: If the battery is below 20%, the device may have shut down to protect itself. Take the camera indoors and charge it using a 5V/2A adapter for at least 10 hours.

• Hardware Diagnosis: If the indicator light does not react at all when plugged into power, please contact customer support to initiate an after-sales return or exchange.

  

Phase 3: Reconnection and Re-binding

• Restart and Observe: Turn the device off and then on again to check the indicator light status.

• Re-scan for Binding: If the indicator light is flashing red and blue alternately, it means the camera has lost its connection settings. Please use the App to re-scan the QR code and bind the device again.

  

Phase 4: Resolve Fixed Nighttime Offlining

• Identify the Cause: If your camera specifically goes offline at night, it is likely due to the infrared lights triggering power consumption protection.

• Adjust Working Mode: Check your device settings in the App. If it is set to "All time" mode, change it to either "Adaptive" or "Normal" mode to reduce power draw at night.

  

Phase 5: Persistent or Frequent Disconnections

• System Loophole: If the device begins to disconnect frequently after several weeks of normal use, there may be an issue with the WiFi connection restart mechanism.
• After-Sales Path: If the standard troubleshooting steps above do not stabilize the connection, the device may require professional service.

1. Your device NID (found on the device label or in App settings).
2. If convenient, please record a continuous video of approximately one minute, starting from the moment the device is powered on (clearly showing the indicator light and voice prompts).