If you encounter a calendar frame that won't turn on, please check these suggestions. Hope it can help you.
1. Please try another socket;
2. When the charging port is plugged into the calendar frame, please rotate the DC port;
3. If you have another suitable charger, you can try to connect it to the frame.
| Model | Charger |
| TM10 | 5V2A |
| TM15 | 12V/1.5A |
| TM21 | 12V/3A |
| TM24 | 12V/3A |
| TM27 | 19V/2A |
| TM32 | 19V/3.2A |
4. If you have a multimeter at home, would you mind helping us test the voltage of the DC head?
This can help us check if it is a problem with the charger.
5. If these suggestions don't help you, please kindly share a video with us.
If the video is large, you could upload it to Google Drive or YouTube and then send the link to us.
6. For calendars larger than 10.1 inches:
Our frame has two charging ports, one on the bottom and one on the side, as shown in the picture below. Please plug the charger into each of these ports to see if it can power the frame properly.
Our contact way
Email:cs@dragontouch.com
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM
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