If you encounter this issue,please check these suggestions,hope it could help you.
1.Please try another socket;
2.When the charging port is plugged into the calendar photo frame, please rotate the DC port;
3.If you have another suitable charger, you can try to connect it to the frame.
| Model | Charger |
| TM10 | 5V2A |
| TM15 | 12V/1.5A |
| TM21 | 12V/3A |
| TM24 | 12V/3A |
| TM27 | 19V/2A |
| TM32 | 19V/3.2A |
4.If you have a multimeter at home, would you mind helping us test the voltage of the DC head?
This can help us check if it is a problem with the charger.
5.If these suggestions couldn't help you,please kindly share a video with us.
Need Assistance?
If you have any questions or encounter any problem, please don't hesitate to get in touch with us!
You may submit a ticket here, and we'll get back to you as soon as possible.
Or make a phone call on:
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM