If you encounter this issue,please check these suggestions,hope it could help you.
1. Please try to re-plug the charger;
2. If the issue remains, please provide the following information with us to take a note.
1.A video about this issue;
2.Your purchase screenshot.
Once confirmed, we will help you start the warranty process.
Need Assistance?
If you have any questions or encounter any problem, please don't hesitate to get in touch with us!
You may submit a ticket here, and we'll get back to you as soon as possible.
Or make a phone call on:
Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM