When using a SIM card, it says "Your package will expire in 7 days".
- When you want to use the SIM card to view the record, but it shows “Your package will expire in 7 days" like the screenshot below:
The free retention we offer is 7 days/100MB.
- You could click on the black area to view the video.This means you are using free data.
- If you are unable to confirm the SIM card situation and the app prompts this, you can provide us with your camera NID and we can have our technicians to help you confirm your data usage.
When I use the SIM Card, but it says it's already expired
It shows "your package has expired" like the screenshot below:
The free data plan is 7 days/100M, which will expire once used up.
- Assuming you keep using data to check the recording status on the app, you can use up 100MB in about 15 minutes.
- When free data is used out, you need to recharge it for use.
- If you are unable to confirm whether you have previously used a SIM card, but the app prompts that it has expired, you can provide us with the NID to confirm your data usage.