What should I do if my Calendar list display has a problem?

If the list display has a problem, please refer to the information below.

1. Perform a Factory Reset: 

   Please try performing a factory reset from the settings menu. This often clears corrupted UI configurations and restores proper list rendering.

    

2. Provide Information for Technical Support: 

   If the list display issue remains after resetting, please reply with:

    

   • Video Demonstration: A short video showing the list display issue and what happens when you try to scroll or interact with it. If the video file is too large to attach directly, please upload it to Google Drive or YouTube (with "Anyone with the link can view" permissions) and send us the link.

      

   • Account Details: The registered account you use for the frame.

      

   • Photo of the "About" Interface: A clear photo of your device's "About" screen showing the firmware and version details so our technical team can check the backend logic.

      

3. Proof of Purchase: 

   Please provide your order number and invoice information.