If the Calendar has inaccurate weather, please refer to the information below.
Confirm Your Location:
Please reply to this email and confirm your current city and country so we can verify if the frame is matching the correct location.
Provide Weather Data Evidence:
Please provide a screenshot or photo showing the current weather display on your frame compared to the actual local weather data/time on your phone. Our customer service team will forward this to our technical staff to check the platform API connection.
Photo of the "About" Interface:
Please provide a clear photo of your device's "About" interface showing the current firmware and version details.
Proof of Purchase:
Please include your order number and invoice information.
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