What should I do if my Calendar frame is ineffective or not taking effect

If the Calendar frame is ineffective or not taking effect, please refer to the information below.

1. Try a Factory Reset: 

   Please try performing a factory reset (reset devices) from the settings menu. This can clear temporary system conflicts and restore the setting functionalities. Please click Settings>General>Scroll down the screen and find "Reset devices".

    

2. Provide Information for Technical Support: 

   If the issue persists after the reset, please reply with:

    

   • Photos of the Issue: Photos showing the specific settings that are not working.

      

   • Account Information: The registered account linked to your frame.

      

   • Photo of the "About" Interface: A clear photo of the "About" interface showing your current system and version details so we can report this to our technical staff.

      

3. Proof of Purchase: 

   Please provide your order number and invoice information.