What should I do if my Calendar software crashes or receives error messages

If my Calendar software crashes or receives error messages, please refer to the information below.

1. Provide Error Details: 

   Please reply with a short video or image showing the exact error message and the moment the software crashes. If the video file is too large to attach, please upload it to Google Drive or YouTube (set permissions to "Anyone with the link can view") and provide the link here.

    

2. Photo of the "About" Interface: 

   Please provide a clear photo of your device's "About" interface showing the current firmware and version details.

    

3. Software Update Push: 

   Our customer service team will forward your video and version details to our technical staff to verify the error. If a fix is available, we can push a new software update directly to your device.

    

4. Proof of Purchase: Please include your order number and invoice information so we can track your case.