What should I do if my Calendar is lagging or there is a delayed response

If my Calendar is lagging or there is a delayed response, please refer to the information below.

1. Performance Optimization Steps:

    

   • Network Check: Slow touch responses or loading delays can be caused by a weak network signal. Please try disconnecting from your current Wi-Fi and reconnecting, or test the frame's response by connecting it to a mobile hotspot.

      

   • Reset the Frame: If the lag persists, please try performing a factory reset from the settings menu to clear old cache files and restore system responsiveness.

      

2. Provide Information for Technical Analysis: 

   If the device remains severely laggy after trying the steps above, please reply with:

    

   • Operation Video: A short video demonstrating the lag or delay when you touch the screen. If the file is too large, upload it to Google Drive or YouTube (with "Anyone with the link can view" permissions) and provide the link.

      

   • Photo of the "About" Interface & Account Details: A clear photo of the "About" screen showing your firmware version. Please also provide your registered account/username or device ID used on the frame app/cloud.

      

3. Technical Team Escalation: 

   We will forward your video, version, and account details to our technical staff to analyze the performance bottleneck.

    

4. Proof of Purchase: Please provide your order number and purchase invoice.