What should I do if my Calendar's Image/Video Playback is Lagging

If my Calendar's Image/Video Playback is Lagging, please refer to the information below.

1. Reset the frame. 

   Please click Settings>General>Scroll down the screen and find the "Reset devices" button.

    

2. Video Demonstration: 

   Please provide a short video clearly showing the playback lag or freezing issue on your screen. If the file is too large to attach directly, you can upload it to Google Drive or YouTube (with "Anyone with the link can view" permissions) and share the link here.

    

3. Device Information: 

   Please provide a clear photo of your frame's "About" interface showing the current system and firmware version details.

Once we receive this information, we will immediately coordinate with our technical staff to check if an updated firmware repair version is available for your device.

Warranty: Please include your order number and purchase invoice.