What should I do if my Calendar is powering on or off automatically

If my Calendar is powering on or off automatically, please refer to the information below.

1. Please check if Sleep Mode is enabled and whether the device was shut down while in Sleep Mode.

To help us identify the cause and check if an updated software version is available, please provide the following details:

1. Video Demonstration: Please provide a short video showing the frame powering on or off on its own. If the video file is too large to attach, you can upload it to Google Drive or YouTube, set the permission to "Anyone with the link can view," and share the link with us.

    

2. Photo of the "About" Interface: Please provide a clear photo of your device's "About" interface showing the current firmware and version details. Our team will contact our technical staff to see if there is an available repair version. Please click Settings>About on the frame.

    

3. Proof of Purchase: Please provide your order number and invoice information.