What should I do if my Calendar screen is automatically going black

If my Calendar screen is automatically going black, please refer to the information below.

1. Please check if Sleep Mode is enabled and whether the device was shut down while in Sleep Mode.

To help us diagnose the problem and see if a system patch is available, please provide the following details:

1. Video Demonstration: Please provide a short video showing the frame screen going black on its own. If the video file is too large to attach, you can upload it to Google Drive or YouTube, set the permission to "Anyone with the link can view," and share the link with us.

    

2. Photo of the "About" Interface: Please provide a clear photo of your device's "About" interface showing the current firmware and version details. We will forward this to our technical staff to check for an available repair version. Please click Settings>About on the frame.

    

3. Proof of Purchase: Please provide your order number and invoice information.