If my Calendar encounters activation or authorization issues, please refer to the information below.
To help our technical staff check for an available repair patch or authorization package, please provide the following details:
Activation Failure or Missing Device Authorization: Please provide a short video demonstrating the exact error message or issue you encounter when trying to activate or use the device. If the video file is too large to attach, you can upload it to Google Drive or YouTube, set the permission to "Anyone with the link can view," and share the link with us.
Confirm Product Model: Please provide a clear photo of the product nameplate on the back of the frame so we can verify the exact model.
- Proof of Purchase: Please provide your order number and invoice information.
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