If you are having issues with Google Calendar events not syncing completely, you can refer to the video below.
If the problem persists, please refer to the specific solutions below.
1. Please make sure the version of the photo frame is the latest version 3.5.0
Please click Frame Settings>About>Version (check for updates).
There is a brief video for your reference Video about how to update the version
2.Please check whether the WiFi interface of the frame shows the "connected" status, as shown in the figure below.
3. Please check whether the event appears on the Google Calendar APP, ecalendar APP and photo frame, and which part does not appear the event.
4. Please check if the Google Calendar APP is bound to multiple Google Mail accounts. And make sure that the events you want to sync are under the synced Google Mail account.
The eCalendar APP will only bind the first Google Mail account for the first time. If you want to sync the calendars of other Google Mail accounts, you can add the account in the eCalendar APP.
You could check these steps:
- Please click the eCalendar APP;
- Your account>Sync option;
- Select "Sync a new calendar">choose "Google">click "Two-way sync";
- In the pop-up window, click "Continue";
- Please select "Use another account";
- Then you could add more google accounts and sync the information.
（Tip: In Google Calendar, only events under Events can be synchronized, and events under Tasks cannot be synchronized.）
5. Please remove the Google account binding in the eCalendar APP.
- Please click eCalendar APP
- Click Account>Select “Sync”
- Calendar name with “Email Account” appears
- Swipe from right to left and click “Remove” button.
In order to help you better, we share a simple operation video for your reference.
6. Re-sync with Google Calendar
- Please click eCalendar APP
- Click Account>Select “Sync”
- Click “Sync New Calendar”
- Select “Google”>One-way or Two-way Sync
- Authorize Account. And wait for the sync to be successful.
You can refer to this video:Video about how to sync Google calendar
Please wait for a few minutes. The frame will automatically synchronize all the calendars.
7. If the problem still exists, please share the following information for us to check, as shown below:
The virtual frame's email address,such as Amy@mycalendar.com.(You could click Settings>General>find the Calendar email).
The registration email address of eCalendar APP.
Your Gmail address.
Screenshots of successful synchronization in eCalendar APP. For example, the image below has a "Subscribed" logo.
Screenshots of events showing or not showing on Google Calendar app, eCalendar app, and calendar frame.Such as these pictures.
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